Terms & Conditions
Welcome to Opsure Enterprises Ltd (“Opsure”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your use of our website (www.opsure.co) and services, including the hiring and management of remote or offshore employees for your business (“Service” or “Services”).
1. Acceptance of Terms
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
2. Services
Opsure provides dedicated offshore employees (including but not limited to Virtual Assistants, Designers, Developers, Marketers, and other skilled professionals) to businesses globally. These team members may work either remotely or from our managed office facilities.
We manage hiring, payroll, supervision, and replacements. However, the client remains responsible for task delegation, performance feedback, and project-specific communication.
3. Eligibility
You must be at least 18 years of age and authorized to represent a business entity to use our services.
4. Payments & Fees
Clients pay a monthly or agreed retainer for the selected resource(s), billed upfront via Stripe or other authorized channels. Late payments may result in suspension of services.
5. Contracts & Duration
Clients can opt for full-time, part-time, or project-based resource allocations. Contracts renew monthly unless otherwise agreed in writing.
6. Intellectual Property
All work delivered by Opsure’s assigned personnel belongs to the client upon full payment, unless otherwise agreed.
7. Confidentiality
We are committed to protecting your confidential information. All team members sign NDAs. You may also request a custom NDA for added security.
8. Termination
You may cancel your subscription with a minimum 7-day notice before your next billing cycle. Early termination of fixed-duration contracts may incur a pro-rata fee unless specified otherwise.
9. Replacements
In case of poor performance or unexpected drop-out, Opsure offers unlimited free replacements during your active agreement.
10. Limitation of Liability
Opsure shall not be held liable for indirect, incidental, or consequential damages resulting from service delays, errors, or third-party actions.
11. Modifications
Opsure reserves the right to update these Terms at any time. Continued use after changes constitutes your acceptance.
12. Contact
For any legal queries, contact us at:
📧 hello@opsure.co
📍 Opsure Enterprises Ltd – Registered in the United Kingdom
Privacy Policy
At Opsure Enterprises Ltd (“Opsure”, “we”, “us”), we take privacy seriously. This policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
We may collect:
- Name, email, company name, and phone number
- Billing details (via Stripe, Wise)
- Usage data like IP, browser type, and pages visited
- Information submitted through contact forms
2. How We Use It
We use your data to:
- Deliver services and process payments
- Respond to inquiries or customer support requests
- Improve our website and offerings
- Comply with legal obligations
3. How We Share It
We do not sell or rent your data. We may share data with:
- Payment processors (Stripe)
- Internal employees or service providers under NDA
- Legal authorities if required by law
4. Cookies
We use cookies for basic website functionality and analytics. You can manage your preferences via your browser settings.
5. Data Security
We follow industry best practices to protect your data using SSL, encrypted storage, and limited access controls.
6. Data Retention
We keep your information as long as your account is active or as required for legal/accounting purposes.
7. Your Rights
You have the right to access, correct, or delete your personal information. Email us at hello@opsure.co to make a request.
8. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our services after changes means you agree to the updated policy.
Refund Policy
At Opsure, we are committed to ensuring client satisfaction. Due to the nature of our staffing services, refunds are limited and handled on a case-by-case basis.
1. Eligibility
Refunds may be considered if:
- You paid but did not receive access to your hired resource
- The resource was never assigned due to our internal delays
- Duplicate payments were made
2. Non-Refundable Conditions
- Services already rendered (e.g. hours worked or onboarding completed)
- Delays or dissatisfaction not communicated during the active service
- Change of mind after resource assignment and work commencement
3. Replacement Guarantee
If you’re dissatisfied with performance, you are entitled to unlimited free replacements. We strongly encourage using this before requesting cancellation.
4. Requesting a Refund
All refund requests must be made in writing within 7 days of the issue to hello@opsure.co. Please include payment details and reason for the request.
5. Dispute Resolution
We aim to resolve issues quickly and fairly. If a refund is approved, it will be processed within 5–10 business days.